Props to the clear web site, clicked on “get receipt.” A webform appears which wants my ticket number, which I have, and my name. Which I know. I paste in the ticket number, type my name and hit the button. Nope. Nope. “You must use the same name you booked under.” Did I mistype my name? I must have. (Thank you, Parkinson’s, typos happen more often these days.) I tried again, no typos. Hit the button. No? No. “ You must use the same name you booked under.”
Ok, was my name truncated by the computer system? I check my boarding pass. Yeah, no. My name is what I think it is. First and last. Do I want to chat with an agent? I do. The AI agent takes my information, suggests I try the webform that isn’t working, then offers to pass me to a human. “You are number 486 in the queue!”
I am working, so leave the window parked in the corner and periodically check. By lunch (two hours in) I’m 276 in line. Am I still there, the AI wonders. You bet. I wait four and a half hours to get a human (who the AI confesses is helping multiple customers at the same time, so don’t worry if they are slow.)
The human suggests the webform. I point out that hasn’t worked. Can they give me a copy? That is against policy. Well, I asked, what can I do? Silence. I can email it to you. Awesome. “Can you doublecheck the email?” Sure, sure. I type in my work email. That’s it, I’m assured. It will take 15 to 20 minutes. “Thanks again,” I chirpily type. The chat ends.
Thirty minutes pass. No email. Five hours in and I am still without a receipt. I check to see if I can retrieve it through my credit card. And that’s when the shoe drops. That receipt says the ticket was issued for FRANCL, MICHELLE PROF/DR. Oh. It thinks my first name is MICHELLE PROF/DR? It sure does. The web form cheerfully regurgitates my receipt.
I note the booking form asks for your first name separately from the title.
Interestingly enough, the typing of people with Parkinson’s has a distinctive pattern, which can be used to screen for possible Parkinson’s. A bit about the development of the screen is here. I did the screen shortly after my diagnosis and correctly directed me to consult a neurologist as it was positive for potential Parkinson’s.
